All systems are operational
Maintenance
Router Maintenance

Maintenance period: From 20.09.2021 08:00 to 20.09.2021 10:00 CET

Dear Sir or Madam,

A router is being serviced due to a possible hardware fault. Due to the redundant setup, no service interruptions are expected.

With best regards,

Your Netways Managed Services Team

Past Incidents

14th September 2021

Snapshot errors last night

Because of the OpenStack update last night, our system was not able to create snapshots of the OpenStack VMs and Kubernetes nodes. The problem has already been identified and there won't be a problem tonight.

  • Snapshots of local disks (SSD/NVMe) can be scheduled and created again.

  • 15th July 2021

    Gitlab CE / EE Update problems

    We started an update of our Gitlab Apps this morning. Unfortunatly they are currently failing due to Postgres problems. We are working hard to fix this as fast as possible. New started apps are not affected.

  • Problem has been fixed. We updated to 13.12.5 for now and will update to the new 14 image with the next update schedule

  • 5th July 2021

    Major network outage

    Dear valued Customers

    We regret to inform you about the ongoing outage as of late (if not done via phone and direct email). The current situation is as follows:

    Current situation

    • Since 5 a.m. we have seen increased access numbers on our infrastructure, which over time have led to inaccessibility
    • This is a DDoS attack by the Fancy Lazarus group
    • This group has accordingly also requested Bitcoin payment from us in order not to be the target of their attack in the future.
    • There are articles about this group and similar DDoS attacks (New Zealand Stock Exchange), one of them under ZDNET - https://www.zdnet.de/88395308/erneute-welle-von-ddos-erpressungen-durch-fancy-lazarus /
    • All services are available internally and online, but hardly or not at all accessible from the outside
    • The integrity and security of your data is not endangered and we constantly monitor the infrastructure
    • Little by little, more and more services are available again and offer the usual availability

    Proceed further

    • As soon as this is the case, we will of course inform you immediately
    • At the same time, of course, we are examining legal steps, although these do not have much chance of success

    We regret the problems caused by the failure and are working with all available resources to restore our services. We are at your disposal for any questions at any time, but please give us some time to process all incoming inquiries.

    Restoring all services is currently our top priority and as soon as we have more information, we will release a more detailed statement regarding the matter.

    Best Regards

    NETWAYS Web Services

  • All services are up and running again. Individual apps may occur some smaller errors.