Some systems are experiencing issues

Past Incidents

30th June 2022

Container platform production health NWS-SaaS Loadbalancer Outage

Between 2:58 p.m. and 3:08 p.m. there was a failure of the HA load balancer, which is responsible for the accessibility of our NWS apps. All SaaS apps and the customer portal, which can be accessed at https://my.nws.netways.de/, were not accessible during this time. In the meantime, accessibility has been restored. We apologize for the inconvenience.

29th June 2022

General Announcement: Limited Service (Managed Services) - Company Event 2022-07-07 - 2022-07-11

NETWAYS Managed Services Team is hosting a company event starting 2022-07-07 08:00 AM CET to 2022-07-11 06:00 PM CET. We apologize for the inconvenience you might experience during this time period as we will not be fully available. We have a reduced staffing level and responses/processing of tickets may take a little longer than usual.

11th June 2022

Network (SDN) Network outage

We are currently having network problems, we are looking for the cause and will get back to you shortly

  • A pair of redundant routers experienced a hardware failure at almost the same time. The network problem was solved by rewiring the dependent routers.

    • 23rd May 2022

    Network (SDN) Network Issues

    We are currently having network problems, we are looking for the cause and will get back to you shortly

  • The network problem was identified as a ddos attack. Our ddos-mitigation appliance has detected the attack and is actively filtering it out. There's still some rework going on to get the SaaS apps up and running again

    • Network (SDN) Network performance issue

    Due to high load on a central router several servers where unreachable for a short amount of time. We are still analyzing the circumstances.