Incident: Hypervisor Issues

Start: 2026-10-02 00:55 CEST

End: 2026-10-02 07:03 CEST

Duration: 6 h 8 min

We are currently experiencing issues with one of our hypervisors. Our team is investigating and working to resolve the issue as quickly as possible. We will keep you updated and let you know once the issue has been resolved.

EDIT #1: The affected hypervisor could not be recovered at this time. All Ceph-based virtual machines have been evacuated. During the process, we encountered filesystem errors on some PVCs/Ceph volumes, which we are still working to resolve. Affected Kubernetes cluster nodes have been replaced.

EDIT #2: The hypervisor remains unresponsive. The affected Ceph volumes have largely been recovered, and we are currently restoring our SaaS services. Customers experiencing any issues should contact us. Customers covered by our MyEngineer service will be contacted proactively.

EDIT #3: Our SaaS services and affected Kubernetes projects are now fully operational again. Customers with affected local-storage systems covered by MyEngineer will be contacted directly. If you have any questions or experience any issues, please do not hesitate to contact us at nws@netways.de.